Package Weight:
Maximum allowable package weight is 30 pounds (480 ounces) per CDCR. This weight limit includes merchandise, packing material and packaging (tare weight). In order to assure that your order does not exceed this limitation, the maximum amount is 455 ounces of product. This allows us to use 25 ounces for all packing materials. Orders that exceed this limitation will be adjusted and the difference. If any, will be refunded.
Order Deadline:
Orders paid with a personal check must be received seven to ten business days prior to the end of the quarter. Orders that are not received within the required time frame will not be shipped within the quarter.
Ways to Order:
1. Phone Orders:
Call our Toll Free Number (800) 524-2389 and one of our friendly Customer Service Representatives will assist you. Our business hours are Monday-Friday from 9:00 a.m. to 4:00 p.m. Pacific Standard Time.
2. Mail Orders:
Orders can also be mailed to: 1 $top Value Pack. 27305 West Live Oak Road, Unit A421, Castaic, CA 91384. Please make your payment payable to 1 $top Value Pack and include the CDCR# on the payment.
3. Fax Orders:
You may also fax in your order to (661) 529-2144. Please include your daytime phone number in the event that we may need to contact you.
4. Online Orders:
Orders may be placed 24 hours a day, 7 days a week by visiting us at www.1stopvaluepacks.com
Payment Methods:
1. We accept personal checks, cashier’s check, money orders, institutional checks, Paypal and debit cards. All debit cards will have a $4.95 processing fee.
2. Money orders must be drawn from a US bank and inmate’s CDCR# must be present on the money order.
3. Personal Checks: All orders paid with a personal check will not be shipped until the check has cleared our bank (Standard clearing time is 5-7 business days).
4. Institutional checks are accepted as payment.
Shipping and Handling:
Shipping and Handling charges is $7.95 for California and Arizona institution orders. All other states will be $10.00. If a package needs to be reshipped due to a customer/recipient error a reshipping fee of $13.90 will be charged for California and Arizona Facilities, and $20.00 for out of state facilities. An error by 1 Stop Value Pack will not incur additional shipping charges to the customer. Any additional fees are required to be paid prior to reshipping of the order. Shipping charges are not refundable.
Sales Tax:
All taxable items include sales tax. It is the responsibility of 1 $top Value Pack to report and pay all sales tax to the State of California Board of Equalization.
Return Policy:
If an item is found to be defective upon receipt and is returned to us within 30 days, it shall be replaced at no charge. The original box, packing materials and all included accessories are required for all returns. We have provided R&R with prepaid return labels for damaged products. Items that are engraved, used or damaged cannot be returned for exchange or refund. Please note that hot sealing wax often voids the warranty offered by most manufacturers as it significantly inhibits their ability to repair it.
Please have an R&R officer sign the packing list indicating defective/missing products. Return the product along with the signed copy of the packing list to 1 $top Value Pack. 27305 West Live Oak Road, Unit A421, Castaic, CA 91384, or ask the R&R officer to call and report the problem. Please return any damaged/ defective items (unused), or report missing items, with a signed statement from the issuing property officer. The signed statement must state that you have permission to receive a replacement item at the time of issuance (or request a credit/refund once item is received/returned). Once permission has been obtained a replacement will be sent. Items ordered by the customer are their responsibility for compatibility to the institution’s operating guidelines (DOM). Please familiarize yourself with your institution’s policies. If an item is returned other than damaged or defective, the paying customer will be responsible for return shipping fees which will be deducted from any refunds. Shipping fees for replacement items will be charged to the customer.
Refused/ Returned Packages:
We are not responsible for refused or returned packages. If the package is returned because the recipient has lost their privilege or is unauthorized to receive the package and a refund is requested, it will be considered a cancellation and a 10% fee will be charged.
Order Cancellation:
If an order is cancelled, a 10% cancellation fee will be applied. (If the package has been returned, shipping fees will be deducted in addition to cancellation fee).
Returned Checks:
There will be a $35.00 fee for all returned checks plus any additional collection costs.
Refunds:
Back orders are not permitted. Substitutions are not permitted. We will make every effort to ship your package complete. In the event that an item is out of stock, a refund or a credit code will be issued to the purchaser (Credit codes never expires, to be used towards future orders). All refunds will be processed within 30 days after the order has been returned. Refunds will be issued to the payer through original form of payment.
We reserve the right to refuse service due to inaccurate information provided by the customer or inmate. 1 $top Value Pack reserves the right to substitute like products that may have been changed by the manufacturer in size, weight, and/or packaging. We are not responsible for products that may have been discontinued by the manufacturer. We reserve the right to make any necessary changes for information printed incorrectly. All prices are guaranteed for a minimum of 12 months. Offers are subject to change. All monthly specials are subject to “while supply lasts”. The end customer agrees by purchasing from 1 $top Value Pack he/she will be limited to his/her recovery in the amount of the product which was purchased. Any product purchase through 1 $top Value Pack should be free from defects and workmanship at the time of purchase. The end customer agrees to mediate any disputes or claims arising from purchases before moving to court action. Mediation fees shall be divided equally. The end customer agrees that any and all matters must be adjudicated in Los Angeles County State of California jurisdiction.
Upon purchase of any music you are automatically appointing 1 $top Value Pack as your music agent.